Privacy Policy

1. Who we are

start23 is a software and AI studio based in Amman, Jordan, and a registered sole establishment in the Hashemite Kingdom of Jordan. This policy covers this website and the enquiries you send us. For any privacy question, write to mohammad@start23.io.

2. What we collect

2.1 When you browse this site

• We set no cookies, and we run no analytics and no advertising trackers.
• Our hosting provider receives the standard data needed to deliver and protect the site: your IP address, your browser type, the page you asked for and the time.
• Your browser keeps one small note for the length of your visit, so the opening animation plays only once. It holds nothing about you, it is never sent to us, and it is cleared when you close the tab.

2.2 When you contact us

• Through the contact form: your name, your email address or phone number, your company if you give it, the service you are asking about, your message, the language of the page, the time, and the IP address the form was sent from.
• By email, phone or WhatsApp: whatever you choose to send, through those services.
• The form is protected against spam. When the automated check is switched on, it is run by Cloudflare Turnstile, which looks at technical details of your browser to decide whether a request is automated.

2.3 Client projects

When we build or run software for a client, the personal data inside that client's system belongs to the client. It is handled under the written agreement for that project, not under this page.

3. How we use it

• To reply to you, prepare a quote, and deliver the work you ask for.
• To keep the site secure and to stop spam and abuse.
• To meet our legal and accounting duties.

We do not sell personal data, and we do not use your enquiry to train AI models.

4. Who processes data for us

• Vercel, Inc. hosts this website.
• Resend, Inc. delivers contact form messages to our inbox.
• Cloudflare, Inc. runs the spam check on the contact form, when it is switched on.

If you write to us on WhatsApp, your message also passes through WhatsApp. We share data with public authorities only when a valid Jordanian legal order requires it, and only as much as it requires.

5. Transfers outside Jordan

These providers may process data in the United States and the European Union. Each one applies its own contractual safeguards to that processing.

6. How long we keep it

• Server logs: kept by our hosting provider for a limited time, then deleted.
• Enquiries and our correspondence with you: up to 24 months after our last conversation, then deleted, unless you become a client.
• Quotes, invoices and accounting records: for as long as Jordanian tax and accounting law requires.

7. Your rights

You can ask us for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, or ask us to stop using it. Write to mohammad@start23.io from the address you used to contact us and say what you want. We may ask one question to confirm the request is yours. We do not charge for this, and we answer within 30 days.

If you think we have mishandled your data, tell us first. If we do not resolve it, you can contact the Jordanian Ministry of Digital Economy and Entrepreneurship.

8. Security

Every page is served over an encrypted connection with strict security headers, and access to enquiries is limited to the people who need them. No system is perfectly secure. If you believe you have found a vulnerability, please write to mohammad@start23.io.

9. Children

This site is for businesses. We do not knowingly collect personal data from anyone under 16. If you believe a minor has sent us data, write to us and we will delete it.

10. Changes

If we change this policy in a way that matters, we update the date at the top of this page.

11. Contact

Questions, requests or complaints: mohammad@start23.io.